FREQUENTLY ASKED QUESTIONS
REFUND & RETURN POLICY
Please be advised that for pre-orders, no cancellations are allowed once payment has been made, as we would have already ordered the ingredients to make your order.
For orders of our existing tubs of ice cream, $5 administrative fee applies for all cancellations, which will go towards helping us cover our online processing fees.
Do be advised that once you have collected your order or the delivery has been made, we do not allow any returns in the interest of food safety. In the unlikely event that you discover any defects with your ice cream, please reach out to us at and we will resolve your problem as soon as possible.
FREQUENTLY ASKED QUESTIONS: OUR SHOP
Do you sell cups?
We're only open for pre-orders for takeaway tubs until further notice. This decision was made to reduce community exposure for everyone visiting Tom's Palette, and at the same time ensure that you get the freshest ice cream possible. We seek your understanding during this period.
When are you guys officially opening?
Unfortunately we don't know yet. Our renovation was stalled because of Circuit Breaker measures, and we'll only have a clearer picture once construction work can resume.
Did you guys move?
Yup! We moved in April as Shaw Tower is demolishing in July 2020
FREQUENTLY ASKED QUESTIONS: ONLINE ORDERS
When are your delivery dates?
Please check out our shop page for more information!
Can I change my pickup date?
Sure! Do email with your order number and your new pickup date.
How do I contact you if I require assistance?
Drop us an email at , and we'll do our best to answer within 36hours. Alternatively, do send us at DM at our social media accounts listed below.
What happens if I miss my delivery?
In the event that your delivery address is incorrect or missing information and we're unable to contact you, our delivery partner will bring your ice cream back to our shop.
Re-deliveries are chargeable at $10 and Self Pick-ups are free
What Modes of Payment do you Accept?